Portugal

Profiles Portugal
		Since its inception in 2000, Profiles Portugal, has localized, adapted, validated and marketed Profiles International assessment solutions for businesses in Portugal. National Director, José Ferreira states that, “We are dedicated to improving the competitiveness of Portuguese businesses and organizations, of all sizes, by increasing their productivity and performance through human capital information.
Profiles Portugal begins from the bottom-line backwards in “The Service-Profit Chain”* that links the following drivers: Customer Loyalty drives PROFITABILITY AND GROWTH Customer Satisfaction drives Customer Loyalty Value drives Customer Satisfaction Employee Productivity drives Value Employee Loyalty drives Productivity Employee Satisfaction drives Loyalty (retention) JOB MATCH AND LEADERSHIP drive Employee Satisfaction” Profiles Portugal works with selected Business Partners who share the company’s vision to establish consulting business with services on selection, training and development, productivity, and quality. Through Profiles International, the company provides Business Partners with online advanced technology and a flexible set of solutions to differentiate themselves as leaders by providing world-class assessment and development solutions, enabling them to meet their customer’s needs. The company’s clients gain a competitive advantage through the more effective use of their human capital and by improving the quality of decisions made on the people in the different stages of the employee lifecycle. Profiles Portugal José Ferreira Parque S. João de Brito Rua B, Lote 3.3 1B, 1º B 1750-407 Lisboa PORTUGAL Phone: + 351 21 755 34 80 FAX: + 351 21 755 34 78 E-mail: info@profiles-portugal.com For information in Portuguese, please visit the Profiles Portuguese website. www.profiles-portugal.com
* Source: “Putting the Service-Profit Chain to Work” by James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr., and Leonard A Schlesinger (Harvard Business Review, March-April, 1994)
For more information, please contact Profiles International.