Eliminate poor customer service and identify employees who have successful customer service skills with Profiles’ Customer Service Profile

When customers are pleased with a product or service they may tell one or two others, but when they are dissatisfied, they are much less restrained. Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers is so important. Customer service is not a department; it is an important function of every employee. Profiles International offers a valuable assessment tool to help you identify employees with superior customer service skills, as well as coach existing employees to greater success.

Profiles’ Customer Service Profile was developed to help select employees and job candidates who will be successful in fulfilling the service needs of your customers. Designed to achieve the best possible job fit, this assessment provides critical information you need to know to improve customer service training and increases awareness of the importance for every employee to “handle with care” when dealing with customers.

By utilizing the Customer Service Profile to identify and improve customer service skills, you will energize employees, enhance your organization’s image, impress customers, improve positive word-of-mouth, and increase repeat business. These are powerful mechanisms for growth and success.

"We recently used the Customer Service Profile as a training tool to help our existing staff better understand their strengths and weaknesses. I found the Survey most helpful in identifying areas where members excel, and in areas where they need additional training."

"Dwight Crain has become a significant resource for employees managing our Profiles International, Inc assessment program. Dwight's technical knowledge allows him to effectively answer the many questions we ask of him. He is a patient and congenial trainer and his immediate response and excellent follow-up to our calls and requests for assistance identify his strong commitment to customer service."