FAQs for Sales and Service Managers

Team building

In an industry that is known for high turnover, sales and service managers want to know how a career assessment test can help them select the right people the first time—and then help them grow and develop into successful long-term employees.

Here are some questions we often get from sales and service managers:

Frequently Asked Questions

Will your assessments help me achieve my sales objectives?

We offer career assessment tests that are created specifically to help organizations select the right sales and service people and develop them to their full potential. This enables you to win new business and to retain and grow existing business.

For example, the Profiles Sales Assessment™ (PSA) allows you to evaluate an individual based on job performance in seven sales behaviors: prospecting, call reluctance, closing the sale, self-starting, working with a team, building and maintaining relationships and compensation preference. The PSA has a powerful job-matching feature that enables you to identify the key attributes of your top performers to establish criteria for comparing job applicants. Knowing the characteristics of each employee helps you hire the right sales people and manage their strengths and weaknesses to improve productivity and sales. For more information on the Profiles Sales Assessment™, click here.

How will assessing employees help me reduce turnover?

Turnover of sales and service reps is costly and disruptive. Our career assessment tests first help you select employees who are a good fit with the sales or service job you are trying to fill. If they are a good fit, they typically have a much better chance of being successful and satisfied, and will want to stay with your organization for a long time. Our assessments also identify areas where employees need to be developed and coached, and provide insight to help the employee build good, productive relationships with their boss and coworkers. There are many ways in which our products and services help reduce turnover in your organization.

How will your assessments help me select high performing sales reps?

Our sales and service assessments have a unique job-match feature that allows you to identify current high performers in your company and assess job candidates based upon the attributes of these high performers. The job-match feature enables you to hire sales and service reps who share similar traits to your high performers. The information provided by our career assessment tests will help you identify the type of people you want on your sales team.

How will your assessments help me select outstanding customer service reps?

Profiles International has a career assessment test that specifically identifies a candidate’s capacity for customer service. The Customer Service Profile™ can be used for selecting, onboarding, and managing customer service employees. We also provide industry-specific versions for companies in the hospitality, healthcare, financial services, and retail industries. The results of our assessments will help determine whether or not a candidate would be a good fit as a customer service representative in your company.

How long does it take for a candidate to complete an assessment?

Our most comprehensive sales and service assessments usually take candidates about 30 – 45 minutes to complete, and others can be as short as 15 minutes to finish. We do not put a time limit on completing any of our assessments. Our research found that putting a time limit on a career assessment test complicates administration, is not appropriate for most jobs, and is not necessary for effective results.

Do we need to work with HR, or can we do this on our own?

Many of our clients use their HR departments to help with the administration of the assessment process, especially if the career assessment tests are used for hiring. However, this is not essential because our system is easy to use and the assessment reports are written in business language and easy to understand. You do not require an advanced degree or advanced training to effectively apply their results to your organization.

Is the assessment only valid for hiring?

No. Some of our assessments provide you with information that will help you the most in the hiring process, but we also have career assessment tests that measure performance, employee fit, and employee engagement. We want to help you select the right people and develop them to be top performers in your organization. Our assessments can be used for many different purposes in an organization and we recommend that you take full advantage of the reports and job matching capabilities.

How does the assessment support training and development?

Our career assessment tests can help your managers gain a deeper and more objective understanding of their employees. This can include the employees’ typical behaviors, thinking and learning styles, and communication preferences, as well as current strengths and weaknesses. This helps the manager better diagnose the employee’s developmental needs and better enables managers to motivate and coach the employee. Our assessment reports provide managers with clear recommendations to maximize the employee’s contribution to the organization.

Can the candidate take the assessment virtually?

Yes. Profiles International will set up your system so that you will send the candidate a link to the online assessment where they can begin the assessment at a convenient time for them. There are no special instructions or proctoring that you need to provide for the candidate to take the career assessment test. After he or she has completed the assessment, the reports are immediately available for you at the online assessment center.

Can you customize the assessment by job and location?

For example, the traits of a successful new business development executive in New York will probably be very different from a strategic account manager in Alabama. Our career assessment tests enable you to develop a performance model of an ideal candidate for the role you are trying to fill, and assess job candidates based upon the attributes of these high performers.

How do we get started?

One simple phone call will get you in touch with one of our consultants who can help answer any additional questions about any of our services or products. Call 1-866-751-1644 to speak with a representative.

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To learn more about Profiles International’s job assessments, including pre-employment screening, employee evaluations, talent management systems, and more, please contact us.