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Assessment Overview

The Profiles LoyaltyPro™ is a web-based customer loyalty survey tool. It offers companies a process to gather ongoing, critical account intelligence that helps to assess the relationship between the buyer and the supplier. The Profiles LoyaltyPro™ provides reports and analysis that give you a holistic view of the account by surveying multiple contacts within a client account. The program enables your company to manage gaps in client expectations and identify opportunities for growth or development.

Purpose

The Profiles LoyaltyPro™ provides your company with tangible data regarding client satisfaction and loyalty.

 

Measures

  • Loyalty by position
  • Overall buyer loyalty
  • Client expectations
  • Communication or execution gaps

Types & Uses of Reports

  • Profiles LoyaltyPro Dashboard

    Dashboard

    Useful for the manager.
    Records customer loyalty and tracks any changes in your clients’ buying behavior.

  • Tech Specs Icon

    Technical Specs

    Time to Take:
    15-20 minutes

    Administration:
    Online or pencil/paper

    Results Turnaround:
    Immediate

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