Profiles International

Morale and Productivity

Morale and Productivity

Customer Service Profile ™

The Customer Service Profile ™ is a pre-employment screening tool used for selecting the best candidates for your customer service needs. This tool can assist with onboarding and managing customer service employees.

Customer service positions require a specific set of behavioral characteristics, which can be difficult to find or identify in employment candidates. The Customer Service Profile ™ assessment measures how well a person fits specific customer service jobs in your organization across a variety of industries including hospitality, healthcare, financial services, and retail.

Profiles Performance Indicator ™

The Profiles Performance Indicator ™ is a performance-based assessment that provides you with valuable insight into how an individual can be motivated and managed to operate at peak performance.  This tool helps you understand employee’s behavioral characteristics so you can use this knowledge to increase employee performance, and boost their morale and productivity.

The Profiles Performance Indicator ™ helps you:

  • Conduct effective performance appraisals
  • Respond to job-related stress, frustration, and conflict
  • Boost employee motivation
  • Determine whether the employee is internally motivated, or needs external motivation

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